Sell, book, and support customers inside the native Messages app.
Conversational commerce is the practice of guiding a shopper through discovery, questions, purchase, and support inside a single messaging thread. With MessageOS.ai the thread lives inside the phone's default Messages app over RCS, so the brand appears as a verified sender and the customer never has to install an app or open a browser.
vs mobile apps
No download, no app store friction, no update prompts. The Messages app is already installed.
vs web chat widgets
The thread persists across sessions and devices. Close the tab, come back tomorrow, the conversation is still there.
vs SMS/CPaaS
Rich cards, carousels, verified brand identity, 2-way media, and payment collection, all in one thread.
MessageOS.ai provisions a verified RCS agent for the brand, wires up Click to Message entry points across Search, Sponsored, Business Profile, and QR, and deploys Ezra, an AI agent that handles catalog Q and A, checkout, and support end to end.
See the flow live in the Search-to-Conversation demo or the demo gallery.
What is conversational commerce?
Conversational commerce is the practice of guiding a shopper through discovery, questions, purchase, and support inside a single messaging thread, rather than routing them through a website, app, or phone tree.
How is RCS-based conversational commerce different from chatbots?
A traditional chatbot lives inside a web widget that disappears when the tab closes. RCS conversational commerce lives inside the phone's default Messages app, so the thread persists, the brand shows as a verified sender, and the customer can be re-engaged later with rich cards, carousels, and quick replies.
What kinds of transactions work inside a conversation?
Product discovery via carousels, size and fit questions, order placement, payment capture, appointment booking, shipping updates, returns, and support triage. Anything that can be resolved with structured Q and A plus a card, image, or button.
How does AI fit in?
MessageOS.ai deploys a verified AI agent (Ezra) that handles the majority of conversations end to end, escalating to a human when the situation requires it. The AI understands the brand catalog, hours, policies, and inventory.
How is attribution handled?
Every entry point (ad, search result, QR code, LinkedIn DM) uses a tokenized link so revenue and engagement roll up to the source channel automatically.